Chandigarh: Revealing customer’s account info to 3rd party costs private bank dear - Hindustan Times
close_game
close_game

Chandigarh: Revealing customer’s account info to 3rd party costs private bank dear

By, Chandigarh
May 12, 2024 06:14 AM IST

District Consumer Disputes Redressal Commission, Chandigarh, directed the private bank topay ₹30,000 as compensation and litigation costs to a Panchkula resident

Terming the bank’s behaviour “extremely negligent”, District Consumer Disputes Redressal Commission, Chandigarh, penalised a private bank for issuing an account statement of a Panchkula resident to a third party without an authorisation letter.

Complainant Pardeep Kumar Jain, of Panchkula, filed a complaint against HDFC Bank’s regional corporate office, Chandigarh, through its regional head and its branch in Sector 17. (Getty Images/iStockphoto)
Complainant Pardeep Kumar Jain, of Panchkula, filed a complaint against HDFC Bank’s regional corporate office, Chandigarh, through its regional head and its branch in Sector 17. (Getty Images/iStockphoto)

It directed the bank to pay in lumpsum an amount of 30,000 to the complainant as compensation for causing mental agony and harassment. Also, to pay 10,000 as costs of litigation.

Now catch your favourite game on Crickit. Anytime Anywhere. Find out how

Complainant Pardeep Kumar Jain, of Panchkula, filed a complaint against HDFC Bank’s regional corporate office, Chandigarh, through its regional head and its branch in Sector 17.

Jain had opened a savings bank account with the HDFC Bank, Sector 17, on August 10, 2022. He alleged that his account’s statement was procured by someone from the bank for the period from January 1, 2018, to May 27, 2019, due to which heavy loss has been caused to him.

A complaint was submitted to the bank, but no action was taken. Hence, he approached the commission and produced the statement as evidence in court.

Denying all allegations, the bank said the source of the procured statement was not from the branch or bank since it was not signed or stamped. It can be downloaded by any person who has the internet banking login details of the complainant’s account.

The commission observed: “The guidelines issued by the RBI prescribed that no information of any account can be supplied to a third party and we are of the view that the opposition party has been extremely negligent in protecting the information in regard to the savings bank account of the complainant, which have caused lot of mental agony and harassment to the complainant.”

SHARE THIS ARTICLE ON
Share this article
SHARE
Story Saved
Live Score
OPEN APP
Saved Articles
Following
My Reads
Sign out
New Delhi 0C
Sunday, June 23, 2024
Start 14 Days Free Trial Subscribe Now
Follow Us On