Air France opens ‘communication channel’ on WhatsApp: All you need to know

By, New Delhi
Jan 27, 2023 11:31 AM IST

France's flag carrier is already present on various social media platforms, including Facebook Messenger.

Air France passengers can now access a host of customer services on WhatsApp, as France's flag carrier has opened a ‘communication channel’ on the instant messaging service used by more than 2 billion people in over 180 countries.

Air France is already present on several social media platforms, including Facebook Messenger (File Photo / Representational Image)
Air France is already present on several social media platforms, including Facebook Messenger (File Photo / Representational Image)

Also Read: WhatsApp rolling out new shortcuts to block contacts, says report

We're now on WhatsApp. Click to join.

The airline is already present on various social media platforms, including Facebook Messenger.

Also Read: Want to translate a WhatsApp message? Here's a step-by-step guide to do this

“Bienvenue (welcome) @airfrance to @WhatsApp! Customers can now receive important updates like their boarding pass, schedule changes and more all within WhatsApp,” tweeted Will Cathcart, who heads the Meta-owned platform.

In a statement, the carrier, one of the largest in world by revenue, shared more information on this communication channel. Here are the details:

(1.) The service is free of cost and is available in 22 countries and four languages (French, English, Italian, Brazilian/Portuguese).

(2.) For instant answers to common questions, customers will get to chat to the Louis chatbot; Air France representatives will answer more specific queries.

(3.) Notifications will be sent to passengers at each key moment of the journey, if they opt for such a facility.

(4.) The aforementioned facility will be available for stages such as issuing of boarding pass, flight information (change in schedule/boarding gate, final call before boarding), baggage delivery belt on arrival etc.

(5.) With personalised promotions, flyers will get to upgrade their travel experience; this they can do by selecting more spacious seats on the flight, or purchasing access to the Air France lounge at the airport.

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