IndiGo responds after passenger finds seat cushion missing on Pune-Nagpur flight
When the passenger notified the IndiGo cabin crew about the missing cushion, their initial response was to search for it under her seat.
A passenger named Sagarika Patnaik was in for a surprise when she boarded an IndiGo flight from Pune to Nagpur on November 26. Her allotted seat was missing the seat cushion while the backrest cushion was still in place. Yes, you read that right! Her husband Subrat Patnaik tweeted a picture of the seat, and it has since been gaining significant traction on social media.
Subrat told Hindustan Times that seat 10A, which was by the window, did not have a cushion. When his wife raised the issue with the cabin crew, they instructed her to search for the cushion under her seat. Sagarika then searched for it but couldn’t find it. Subrat told HT, “The situation was causing inconvenience to other passengers who were boarding the flight, as my wife was standing in the aisle. When she raised the concern again with the cabin crew, they arranged for a spare cushion to be brought over by a ground staff member who then placed it on the seat.”
Subrat added, “My question is how come such a good airline does not check it in the first place?”
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“#Indigo! #Flight 6E 6798! Seat no 10A! Pune to Nagpur! Today’s status. Best way to increase profit. Pathetic,” wrote X user Subrat Patnaik while sharing a picture. The picture shows the cushion of the seat missing.
Take a look at the picture here:
IndiGo replied to this tweet and wrote, “Hi, that’s certainly not good to see. At times, the seat cushion gets adrift from its Velcro. The same can be repositioned with the help of our crew. Further, your feedback will be shared with the concerned team for review. Hope to serve you better in the future.”
The original poster replied to IndiGo’s comment post. He wrote, “Hi, appreciate your response. But surprised how this was missed by ground staff as well as the crew to check the cleaning status before boarding? This is affecting the image of a great brand like Indigo.”
Check out how people reacted to this seat without a cushion:
“Maybe it’s a trial. Sooner or later Indigo may start charging 250-500 for cushions,” posted an individual.
Another joked, “So that the passenger does not fall asleep.”
“Very often the staff really does not get enough time to check in between two flight destinations; it’s that tightly scheduled!” expressed a third.
What are your thoughts on this? Have you ever encountered a similar situation?